How does the Customer Retention Department Call Score work?

Enter your call minutes count and optionally a name or label, and you get a tier and a caption based purely on the number.

How is my tier decided?

Your tier is based purely on how many call minutes you enter, from the calmest tier up to the top tier at the high end.

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How long did the retention department beg you to stay?

Call Minutes counted

minutes

What were you trying to cancel?